{"xsrfToken":"775d6b949c048db28aa4d82094a6031bca883377_lout","branding":{"id":"15","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/15","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/15/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de182c","headerLinkHoverBGColor":"#de182c","headerBadgeColor":"#de182c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fbff5802-6d33-4483-b365-083bb2cce16e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYjc2YWU1Yi1kZWFiLTRhZDQtYTFmMy05ZWVhYjUwMWVmZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiZmY1ODAyLTZkMzMtNDQ4My1iMzY1LTA4M2JiMmNjZTE2ZSI6WyJyZWFkIl19LCJleHAiOjE3NDM2NzgzNTMsIm5iZiI6MTc0MzY3Nzc1M30.QvyaGRlU0SrBxYyKlhspvzH1p0v8RRKPP4WVzopz2Xs&client=fb76ae5b-deab-4ad4-a1f3-9eeab501efd1&mode=fit","logoId":"fbff5802-6d33-4483-b365-083bb2cce16e","isLogoAvailable":true,"helpCenterTitle":"Welcome to CVEDIA Support","sharedPortalName":"CVEDIA Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to CVEDIA Support","sharedPortalName":"CVEDIA Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fb4a28e0-bbcb-4397-b940-5fd91eafcdff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYjc2YWU1Yi1kZWFiLTRhZDQtYTFmMy05ZWVhYjUwMWVmZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiNGEyOGUwLWJiY2ItNDM5Ny1iOTQwLTVmZDkxZWFmY2RmZiI6WyJyZWFkIl19LCJleHAiOjE3NDM2NzgzNTMsIm5iZiI6MTc0MzY3Nzc1M30.Q64WuKJrsRI0l4_-emLRZG60QJv3gfZXLi9Rerdm0tE&client=fb76ae5b-deab-4ad4-a1f3-9eeab501efd1&height=300&mode=fit","bannerMediaApiFileId":"fb4a28e0-bbcb-4397-b940-5fd91eafcdff","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"cs","projectId":10203,"serviceDeskId":15,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"150","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10724,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10724","groups":[31],"key":""},{"id":"152","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10737,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[31],"key":""},{"id":"155","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10723,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[31],"key":""},{"id":"149","name":"Technical support","descriptionHtml":"<p>⚠️ Please check our documentation before submitting the request: <a href=\"https://docs.cvedia.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.cvedia.com/</a>.</p>\n<p><b>Don't forget to attach your log files for a faster investigation</b></p>\n<p>CVEDIA-RT produces a log on every run, you can find it in the log/ folder. For us to debug your issue you should run CVEDIA-RT, cause the issue to happen, then close it. The most recent log file within the log folder is the file you have to send us.</p>\n<p>You can also generate a hardware report, this will help us identify issues with performance and crashes on startup:</p>\n<p>On Windows, you can run: generate_debug_report.bat<br> On Linux, you can run: ./test.sh<br> You can also include a screenshot of the issue if it happens in the UI.</p>\n<p>Check here for more information: <a href=\"https://docs.cvedia.com/support.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.cvedia.com/support.html</a></p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10708,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[31],"key":""},{"id":"153","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10715,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10715","groups":[],"key":""},{"id":"151","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10729,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10729","groups":[],"key":""},{"id":"154","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10733,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""},{"id":"156","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10727,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[],"key":""}],"reqGroups":[{"id":31,"name":"General"}],"orderMapping":{"31":[149,155,150,152]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d8503312-2d5b-3af4-a9ce-b15d886040cf","appLinkName":"System Confluence","appLinkUrl":"https://cvedia.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://cvedia.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":15,"kbLinkDomainURLs":["https://cvedia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYjc2YWU1Yi1kZWFiLTRhZDQtYTFmMy05ZWVhYjUwMWVmZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2Nzg5NTMsIm5iZiI6MTc0MzY3Nzc1M30.y5r_QN-yUcN11bjIKt8hzJVSAMnMJxGnOpFwWNxYQzQ","targetCollection":"upload-project-10203","endpointUrl":"https://api.media.atlassian.com","clientId":"fb76ae5b-deab-4ad4-a1f3-9eeab501efd1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":149,"projectId":10203,"form":{"name":"Technical support","descriptionHtml":"<p>⚠️ Please check our documentation before submitting the request: <a href=\"https://docs.cvedia.com/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://docs.cvedia.com/</a>.</p>\n\n<p><b>Don't forget to attach your log files for a faster investigation</b></p>\n\n<p>CVEDIA-RT produces a log on every run, you can find it in the log/ folder. For us to debug your issue you should run CVEDIA-RT, cause the issue to happen, then close it. The most recent log file within the log folder is the file you have to send us.</p>\n\n<p>You can also generate a hardware report, this will help us identify issues with performance and crashes on startup:</p>\n\n<p>On Windows, you can run: generate_debug_report.bat<br/>\nOn Linux, you can run: ./test.sh<br/>\nYou can also include a screenshot of the issue if it happens in the UI.</p>\n\n<p>Check here for more information: <a href=\"https://docs.cvedia.com/support.html\" class=\"external-link\" rel=\"nofollow noreferrer\">https://docs.cvedia.com/support.html</a></p>","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"<p>⚠️ Please check our documentation before submitting the request: <a href=\"https://docs.cvedia.com/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://docs.cvedia.com/</a>.</p>\n\n<p><b>Don't forget to attach your log files for a faster investigation</b></p>\n\n<p>CVEDIA-RT produces a log on every run, you can find it in the log/ folder. For us to debug your issue you should run CVEDIA-RT, cause the issue to happen, then close it. The most recent log file within the log folder is the file you have to send us.</p>\n\n<p>You can also generate a hardware report, this will help us identify issues with performance and crashes on startup:</p>\n\n<p>On Windows, you can run: generate_debug_report.bat<br/>\nOn Linux, you can run: ./test.sh<br/>\nYou can also include a screenshot of the issue if it happens in the UI.</p>\n\n<p>Check here for more information: <a href=\"https://docs.cvedia.com/support.html\" class=\"external-link\" rel=\"nofollow noreferrer\">https://docs.cvedia.com/support.html</a></p>","icon":10708,"iconUrl":"https://cvedia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10282","fieldConfigId":"10473","label":"Company","description":"Please provide your company name","descriptionHtml":"<p>Please provide your company name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Which product are you requesting support for?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10160","label":"CVEDIA-RT","selected":false,"children":[]},{"value":"10162","label":"CVEDIA-RT Box","selected":false,"children":[]},{"value":"10194","label":"CVEDIA-RT Plugin for Milestone XProtect","selected":false,"children":[]},{"value":"10161","label":"CVEDIA-RT Plugin for NX Witness","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/149","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/149","calendarParams":{"firstDay":0,"date":"2025-04-03T10:55:53+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d8503312-2d5b-3af4-a9ce-b15d886040cf","appLinkName":"System Confluence","appLinkUrl":"https://cvedia.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://cvedia.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":15,"kbLinkDomainURLs":["https://cvedia.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYjc2YWU1Yi1kZWFiLTRhZDQtYTFmMy05ZWVhYjUwMWVmZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2Nzg5NTMsIm5iZiI6MTc0MzY3Nzc1M30.y5r_QN-yUcN11bjIKt8hzJVSAMnMJxGnOpFwWNxYQzQ","targetCollection":"upload-project-10203","endpointUrl":"https://api.media.atlassian.com","clientId":"fb76ae5b-deab-4ad4-a1f3-9eeab501efd1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cvedia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"775d6b949c048db28aa4d82094a6031bca883377_lout","baseUrl":"https://cvedia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cvedia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fb76ae5b-deab-4ad4-a1f3-9eeab501efd1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ad23360f10ed491497ce693b834817ea","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}